Frequently Asked Questions and Answers

Q: What incentives are offered to new clients by InsuranceLeads.com?
A: The best in the business. We offer 20 FREE leads (up to $300 value) to new accounts who try our leads ($200 minimum purchase over the next 3 months is required). Just fill out a short registration form, create your leads profile and start receiving leads right away. Start making hundreds of dollars in commissions before you spend a penny.

Q: What if I don't want to commit to a $200 minimum purchase?
A:You can always establish an account on a "pay as you go" basis. For "pay as you go" accounts, we only charge you for the leads you purchase, and you are in total control of your volume and other parameters. With "pay as you go", you're only billed on the 1st and 16th of each month for leads received, or when your account reaches a $200 balance.

Q: Are there any discounts or incentives for existing clients?
A: Yes, we offer discounts to volume buyers. The more leads you buy, the less leads cost.

Q: How does InsuranceLeads.com generate its leads?
A: We spend millions of dollars to capture information from over half a million insurance shoppers each month. These are prospects who have a genuine interest in receiving insurance quotes. We never offer any incentives in exchange for a quote request. If you want to see the exact form prospects complete for a quote request, visit www.2Insure4Less.com.

Q: Why should I choose InsuranceLeads.com as my leads vendor?
A: InsuranceLeads.com provides the insurance industry in the United States with a consistently high volume of the best quality leads at competitive prices. If you get a bogus lead, we offer a liberal credit policy. We also provide you with the ability to control your leads online where you can easily place leads on hold, make modifications or cancel your account. We also provide superior customer service and support by dedicated, knowledgeable account representatives.

Q: What makes InsuranceLeads.com different from the competition?
A: Here are 6 reasons why InsuranceLeads.com is your best choice:

1. We offer more FREE leads to try our service than any of our competitors.
2. We value and reward your loyalty. We value your business and provide discounts to our loyal customers.
3. Our unique, automated email follow-up system helps agents improve contact and sales ratios.
4. We are the only leads provider offering online access to place leads on hold, make account modifications and even cancel your account.
5. We are the only leads provider that offers Hot-Transfers of interested prospects in all lines of insurance to qualified agents. These are prospects transferred directly to your phone, along with instant access to the prospect's detailed information after their interest is verified by our call center operators.
6. We generate more leads through our in-house SEO and SEM efforts than our competition. Our unique, multilevel quality control system goes beyond any competitor's system of removing suspicious names, addresses, emails and phone numbers. We actually ping phones during daytime hours to remove non-working numbers.

Q: How do I activate an account to begin receiving my insurance leads?
A: Getting started is easy! Just call us or click on the sign up link. Fill out the short registration form and you will be assigned a knowledgeable account representative who will be happy to walk you through our quick and easy process. In most cases, you could start receiving leads within minutes.

Q: How do I change my lead volume, selected filters, or make other modifications to my profile?
A: You have access to your online account 24-hours per day, 7 days per week. Your online account gives you a variety of administrative tools and allows you to modify your filters, leads volume and other profile details. During business hours, you have the added option of calling your dedicated account representative who will be happy to assist you.

Q: Are your insurance leads shared or exclusive?
A: Our insurance leads are shared with a minimal number of agents. We do not offer exclusive leads because there is no way to guarantee the exclusivity of a lead on the Internet. It's not unusual for consumers to visit several websites requesting insurance quotes. However, we offer agency and/or carrier exclusivity to captive agents.

Q: Are the leads sent to agents representing the same insurance carrier?
A: All of our leads are carrier exclusive. For example, if you are an exclusive Allstate agent, you will not be competing with other Allstate agents for the same lead. Also, no other agent on your sales floor will get the same lead, as long as those agents enter the same company/corporate insurance license number, when registering with InsuranceLeads.com.

Q: How many agents receive a lead?
A: On average, leads are sent to 3-5 agents. However, lead distribution varies depending on demand in particular territories, as well as insurance lines, filters, and other factors. Your designated account representative can give you accurate distribution numbers for your desired territories, lines of insurance and filters over the last 30 days, and can assist you in optimizing your account setup to meet your individual needs.

Q: Can an independent agent set up an account with more than one insurance carrier?
A: No, we only allow you to set up one profile with one primary insurance carrier.

Q: Can I place a limit on the amount of leads I receive in a day?
A: Yes, you can adjust your lead limit online. To set a very low lead limit, contact your designated account representative.

Q: How do I put my leads on hold?
A: Sign into your account and select the customer service link. You are able to place an online hold on your leads for up to 7 days. You can release the hold online by logging into your account. You can also place holds on leads by contacting your designated account representative.

Q: How will I receive leads?
A: Leads can be sent to one or more email addresses. InsuranceLeads.com is integrated with most major lead management systems and rating software, so in many cases you can receive leads directly into your system without any manual data entry. Leads can also be sent via XML or text message. Call your account representative for more details.

Q: Will I receive leads with bogus or disconnected phone numbers?
A: Our Quality Control system screens out gibberish on applications, bogus leads and disconnected phone numbers. However, if a bogus lead slips through the cracks, we have a liberal credit policy. Credit requests are verified by our live operators to confirm whether a lead could not be contacted or did not request a quote.

Q: How do I request credit for a lead?
A: Requesting credit is easy. Every lead has a link you can click on to request credit. We have no limit on the number of credits you can receive, but be sure to check our credit policy for guidelines.

Q: How long will it take to receive my credit?
A: Credits are usually processed within 48 business hours.

Q: I received the same lead that I already purchased from another service; will I be able to get a credit for this lead?
A: A prospect may submit a quote request on multiple websites. We have no control over this and do not offer credit for duplicate leads received from other services.

Q: What does it mean when a credit is declined for the following reason: "The quality of the lead has been verified (call)" or "The quality of the lead has been verified (email)?"
A: If you want a credit because the prospect never requested a quote, we call or email the prospect again to confirm their interest. A credit is given only if the prospect confirms he or she was never interested in receiving a quote. If the prospect indicates he or she was interested, then the credit request will not be approved. This type of credit request can take longer than 48 business hours since we need to get in touch with the prospect directly.

Q: Will I be notified if my credit request was approved?
A: Yes, we will notify you by email if the credit was approved. The link on the bottom of the lead will also contain information about your credit request.

Q: How do I cancel my account?
A: You can discontinue your service at any time by clicking the customer service link and selecting "request to cancel account". Your cancellation request will be processed promptly, or once you have used up your remaining balance if you selected that billing option. We process all cancellations on weekdays between 7:00 AM and 5:00 PM Pacific Standard Time, excluding holidays.

Q: What are your business hours?
A: We are available weekdays, Monday through Friday from 7:00 AM to 5:00 PM, Pacific Standard Time. We are closed on weekends and national holiday observances.