Do you find yourself neglecting to answer emails from clients or those interested in general information and not necessarily an insurance quote? This could be damaging to your business’ overall growth.
Some business owners figure out too late that customer service is the most important part of staying in business. If you have bad customer service you will constantly have to go out and find new customers to replace the ones you have lost to the competition.
Simply answering customer emails within 24 hours is a great way to keep insurance prospects and existing insurance clients happy. There is nothing more frustrating to a consumer than unanswered emails. Create a system for answering customer emails in a timely manner, or, if you run an agency, delegate this task to someone else. Remembering common sense politeness will go a long way toward contributing to your insurance success.